General Terms and Conditions

I. PREAMBLE

1. These General Terms and Conditions (hereinafter the “GTC”) are issued by EV.analytica Korlátolt Felelősségű Társaság (registered seat: 1118 Budapest, Zólyomi út 7. 3. em. 1., Hungary, company registration number: 01-09-432445, tax number: 32593321-2-43, represented by: Papp Zoltán managing director, e-mail: info@evanalytica.com, eMSP Provider ID: HU-EVA) as an electromobility service provider within the meaning of the Kkt. (hereinafter the “Service Provider”).

2. The GTC is accepted by the undertaking operating publicly accessible electric charging equipment (hereinafter the “Operator” or “CPO”) that enters into a contractual relationship with the Service Provider via a Roaming Platform. The Service Provider and the Operator are jointly referred to as the “Parties” and individually as a “Party”.

3. The Service Provider provides electromobility services to its Users through the EV.app mobile application. The purpose of the GTC is to set out the terms of the Parties’ roaming cooperation in a uniform manner.

II. DEFINITIONS

4. Unless the context of this GTC otherwise requires, the terms used in this GTC shall have the following meanings:

Electromobility service: the charging of the energy storage system of an electrically propelled vehicle at a public charging equipment and the provision of related services on the basis of a continuous legal relationship or on an ad hoc basis.

Charging equipment: electric charging equipment operated in public spaces, at the premises of public institutions and in their customer parking lots, as well as at public fuel filling stations, which is accessible to electromobility users on a non-discriminatory basis subject to specified identification, usage and payment conditions, as well as electric charging equipment operated on private property open to public traffic or in a public car park, which is accessible to a limited group of electromobility users, free of charge or subject to specified payment conditions, including shore-side electricity supply, but excluding electric charging equipment operated in households,

Operation of a public charging equipment: the operation of public charging equipment in accordance with its intended purpose, its technical operation and maintenance, and ensuring the technical conditions for the provision of the electromobility service,

User: a person who uses the electromobility service under a continuous legal relationship with the Service Provider or on the basis of ad hoc charging.

Kkt.: Act I of 1988 on Road Transport,

AFIR: Regulation (EU) 2023/1804 of the European Parliament and of the Council of 13 September 2023 on the deployment of alternative fuels infrastructure and repealing Directive 2014/94/EU,

CDR (Charge Detail Record): a digital data set containing all data necessary for the settlement of a completed Charging Event,

EV.app: the mobile application operated by the Service Provider and its related back-end system,

Failed Start: an event defined in Chapter IX,

OCPI: the Open Charge Point Interface open standard, in the version applied by the Parties, being at least version 2.2.1,

Ptk.: Act V of 2013 on the Civil Code of Hungary,

Roaming Platform: the roaming hub or platform (in particular ENAPI, Hubject) on which the Service Provider publishes this GTC and through which the technical connection between the Parties is established,

Charging Event: a charging process initiated by an identified User via the EV.app, from initiation until completion.

III. ACCEPTANCE OF THE GTC, CONCLUSION OF THE CONTRACT

5. The Service Provider publishes the GTC on the Roaming Platform. The Operator accepts the GTC by activating the “Subscribe”/“Accept” function of the Roaming Platform.

6. The contract between the Parties is concluded and enters into force at the time of acceptance as logged by the Roaming Platform, with the content of the accepted version of the GTC, no separate deed or signature is required.

7. The conclusion of the contract is evidenced by the log (audit log) of the Roaming Platform, containing at least the identifier of the accepting party, the timestamp of acceptance and the version number or checksum of the accepted GTC. The Parties regard such log as evidence of having been made aware of and having accepted the GTC pursuant to Section 6:78 (1) of the Ptk.

8. By accepting, the Operator warrants that the data provided on the Roaming Platform - company name, registered seat, company registration number, tax (EU VAT) number, Operator ID(s), invoicing, operational (fault reporting) and customer service contact details - are complete, accurate and up to date.

9. Having regard to Section 6:78 (2)–(3) of the Ptk., the Service Provider hereby expressly draws the Operator’s attention to Chapter VI (mandatory data provision), Chapter VII (notification obligations), Chapter VIII (prohibition of diverting Users), Chapter IX (Failed Start and compensation) and Clause 52 (unilateral amendment of the GTC). The Operator expressly accepts these provisions by its acceptance.

10. Where one or more individually negotiated roaming agreements are in force between the Parties, the provisions of this GTC and all such individually negotiated roaming agreements shall apply concurrently and shall remain in force. Where the provisions of this GTC and any individually negotiated roaming agreement, or the provisions of two or more individually negotiated roaming agreements, conflict with each other or regulate the same matter differently, the provision establishing the objectively stricter requirement or obligation in respect of the relevant subject matter shall prevail and apply, irrespective of whether such provision is contained in this GTC or in any individually negotiated roaming agreement, and irrespective of which Party is subject to such requirement or obligation. According to the above, given the Service Provider’s commitment to providing the highest level of service, with respect to service levels, the provision prescribing the higher service level (SLA) shall prevail and apply. The Parties may derogate from this rule by a separate written agreement.

IV. SUBJECT MATTER AND CONTENT OF THE CONTRACT

11. The subject matter of this contract is that the Operator shall grant the Service Provider and its Users access to the public electric charging equipment operated by it, thereby enabling them to use the charging equipment operated by the Operator. Access shall be implemented technically via a Roaming Platform and/or over OCPI interface. Where the Parties establish the connection directly, without the involvement of a Roaming Platform, access shall be implemented exclusively over an OCPI interface.

12. The Service Provider shall be entitled to offer the electromobility services provided by the Operator through its own mobile application or other means of identification.

13. The Operator shall make the Charging Equipment operated by it available to the Service Provider and the Users free of charge, for the purpose of providing the electromobility service.

14. The Parties record that the Service Provider is an electromobility service provider and the Operator is an operator of electric charging equipment, both within the meaning of the Kkt and AFIR.

V. GENERAL OBLIGATIONS OF THE OPERATOR

15. The Operator’s obligations shall include the following:

a) to ensure for the Service Provider the technical conditions for the non-discriminatory provision of the electromobility service and ad hoc charging,

b) to ensure and maintain the technical conditions for the proper, safe operation and serviceability of the charging equipment under its operation,

c) to carry out periodic inspection, maintenance, repair, refurbishment and fault elimination works affecting the charging equipment,

d) to initiate measures to rectify operational malfunctions and failures affecting the proper operation of the electric charging equipment,

e) to ensure the technical conditions necessary for user identification,

f) to ensure the collection and management of measurement, quantity and settlement data,

g) to ensure the technical conditions for the certified measurement of electrical energy per charging session,

h) to transmit the data necessary for settlement from a closed settlement system to the Service Provider,

i) to ensure the connection of the charging equipment to the public distribution network,

j) to procure the electrical energy necessary for charging the electric vehicle,

k) to perform the operational settlement tasks,

l) to ensure that static and dynamic data related to the public electric charging point operated by it, as well as to the electromobility services provided or outsourced by it that are inherently linked to the electric charging point, are made available free of charge in the format and frequency required by the relevant EU regulations.

m) furthermore, performs all obligations imposed on it under the AFIR.

16. The Operator shall adhere to Good Operator Practice. Good Operator Practice means the continuously evolving practices, methods, techniques, norms, standards and limitations generally accepted and regularly applied in the European electrical engineering design, installation and service industry for the safe, efficient and economical design, execution, operation and maintenance of electromobility systems. This shall also include the provisions of all national and European Union standards, relevant municipal decrees, professional chamber regulations and all Legal Regulations applicable to the activities set forth in this GTC.

VI. MANDATORY DATA PROVISION

17. The Operator shall make available to the Service Provider, on a continuous, real-time, complete and free of charge basis and via a Roaming Platform and/or the OCPI interface, the static and dynamic data relating to the charging points operated by it, consistently with the data provision obligation set out in Article 20 of the AFIR.

18. The Operator may not restrict, suspend or make the data provision conditional upon the payment of any fee or the fulfilment of any further condition, and may not discriminate between electromobility service providers in this respect. The Service Provider shall not charge the Operator any system usage or other fee for the use of the EV.app or for the roaming connection.

19. The Operator shall transmit any change in the operational status and availability of a charging point to the Service Provider within 60 seconds of such change. The Operator – where supported by the OCPI version applied by the Operator and by the charging equipment – shall transmit live data relating to an ongoing Charging Event with a refresh interval not exceeding 2 minutes. The minimum – but not exclusive – content of such data provision shall include the instantaneous charging power, the amount of energy drawn (delivered) and, where permitted by the technology of the charging equipment, the state of charge (SoC) of the vehicle.

20. The Operator is responsible for the accuracy and currency of the data it provides. In the event of incorrect or incomplete data, it shall correct such data without undue delay, but no later than within 24 hours from the Service Provider’s notice.

21. The Service Provider shall be entitled to display, process and enrich the data in the EV.app and on its website. The Service Provider shall not sell the POI data to third parties as a stand-alone data service without the Operator’s prior written consent, this does not affect the display of the data to the Users.

VII. NOTIFICATION OF OUTAGES AND FAULTS

22. In the case of planned maintenance, outage or development works that restrict the availability of charging points, the Operator shall notify the Service Provider at least 48 hours before commencement, indicating the affected charging points (EVSE ID) and the start and expected end times.

23. In the case of an unplanned fault, the Operator shall notify the Service Provider without undue delay, but no later than 60 minutes from detection, where the fault

a) affects more than 5 charging points at the same time, or

b) recurs due to the same cause, or

c) affects the roaming connection, authorisation, remote start or the transmission of CDRs.

24. The Operator shall give such notification via the OCPI status message and on the Roaming Platform, or by message sent from its operational (fault reporting) e-mail address registered on the Roaming Platform to the operational e-mail address of the Service Provider.

25. The Operator shall provide a substantive response within 24 hours to any fault report marked “URGENT” by the Service Provider. In the event of misuse of the urgency marking, the Operator’s obligation to respond within this deadline shall not apply in the given case.

26. If the Operator fails to comply with its notification obligations under this Chapter, the Service Provider shall be entitled to hide the affected charging points in the EV.app or to display them as “unavailable” until the fault is remedied, this shall not constitute a breach of contract by the Service Provider.

VIII. CUSTOMER SERVICE AND USER SUPPORT

27. The Operator shall maintain a customer service at the contact details displayed at its charging points, which receives Users’ enquiries during the availability period of the charging points.

28. The Operator’s customer service shall not divert a User of the Service Provider to the application or services of another electromobility service provider, shall not request the User to download another application, to register with another provider or to use another means of payment, but shall assist the User in completing the session initiated in the EV.app.

29. Clause 28 shall not restrict the Operator in marketing its own services to users who do not use the charging point as a User of the Service Provider, nor shall it affect the Operator’s right to direct a User to ad hoc charging for technical reasons where a roaming start is demonstrably not possible.

30. The Operator shall ensure that the above are available to and known by its dispatchers.

IX. FAILED START, COMPENSATION AND RECHARGE OF COSTS

31. Failed Start means that, for a reason within the Operator’s sphere of control,

a) a Charging Event initiated by the User via the EV.app does not start,

b) the Charging Event is interrupted against the User’s will and/or contrary to its intended use, or

c) the charging point is shown as available or operational in the OCPI data, but is in fact not usable.

32. The Service Provider shall be entitled to compensate the User for a Failed Start, in particular by way of a discount, credit or a price reduction granted for the next Charging Event.

33. The Service Provider shall recharge the cost of such compensation to the Operator, provided that the Failed Start is evidenced by the system log of the Service Provider and/or the Operator, or by the OCPI message exchange. The Service Provider shall make the relevant log entry or an extract thereof available to the Operator.

34. The method of calculating the compensation per Failed Start, the cap on the energy volume taken into account and the per-event maximum and the additional provisions are as below:

Basis of compensation: the discount, credit or price reduction actually granted to the User and documented, due to the Failed Start.

Energy volume taken into account: up to 56 kWh per event.

General price reduction: HUF 140/kWh

Enforcement threshold: EUR 1,000 cumulated, itemised amount.

Method of settlement: itemised statement and an invoice or debit note. Payment term is 30 days.

Objection: within 15 days of receipt of the statement, with reasons and evidence.

35. The Service Provider shall enforce its claim once the itemised, cumulated amount reaches EUR 1,000. In such case the Service Provider shall send an itemised statement and shall issue an invoice or debit note for the amount, the payment term is 30 days.

36. The Operator may dispute individual items within 15 days of receipt of the statement, stating its reasons and attaching the evidence available to it. A disputed item shall not fall due until the dispute is settled, undisputed items shall be paid by the Operator by the due date.

37. The Parties regard the above as circustances foreseeable at the time of conclusion of the contract.

X. OBLIGATIONS OF THE SERVICE PROVIDER

38. The Service Provider shall pay the Operator the fee due under this GTC.

39. The Service Provider undertakes that the amount of the “convenience fee” charged after charging sessions shall be determined uniformly, irrespective of the Operator.

40. The Service Provider shall notify the Operator of any malfunction or other issue that prevents or impedes the charging of the Service Provider’s Users. Such notification shall be sent to the operational e-mail address registered by the Operator on the Roaming Platform.

41. The Service Provider shall provide its Users with up-to-date information on the availability of the charging equipment.

42. The Service Provider declares and warrants that, as of the entry into force of this GTC, it has a valid and effective liability insurance policy covering damage caused to third parties and to the Operator in the course of providing electromobility services, including, but not limited to, activities related to User services.

XI. REMUNERATION AND SETTLEMENT

43. Based on the settlement statement prepared on the basis of the User charging sessions actually completed in the relevant month and sent to the Service Provider, the Operator shall issue an invoice to the Service Provider on a monthly basis. The charging fees shall be settled in accordance with the tariffs published by the Operator on the Roaming Platform and/or in the OCPI Tariff module and applicable at the time of the Charging Event. The payment term shall be 30 calendar days from the receipt of the invoice. Settlement shall be based exclusively on CDRs received in full by the Service Provider via the Roaming Platform and/or the OCPI CDR module.

44. The Parties agree to settle accounts on a monthly basis in respect of the User charging sessions actually completed in the relevant month.

45. The Parties agree that the Service Provider shall be entitled to collect service fees from the Users who use its services for the provision of the electromobility service, which fees are independent from the fee stipulated above (“convenience fee”).

46. The fees published by the Operator on the Roaming Platform or on the OCPI interface shall be the fees effective from the time of conclusion of the contract. The Operator shall be entitled to modify such fees unilaterally, provided that it publishes the modified tariff on the Roaming Platform and/or in the OCPI Tariff module before it takes effect. The Service Provider shall only be obliged to pay the tariff communicated on the Roaming Platform and/or in the OCPI Tariff module at the time of the Charging Event, any deviating tariff applied retroactively shall not be effective against the Service Provider. The Parties record that the Operator may also apply dynamic pricing: in such case no separate prior publication period shall apply to the modified tariff, provided that the tariff in force at the time of the Charging Event is available to the Service Provider via the Roaming Platform and/or the OCPI Tariff module. Where an individually negotiated agreement on fees (in particular a volume agreement) is in force between the Parties, the Operator may not unilaterally modify the fees set out therein, in which case the provisions of the individual agreement shall prevail.

47. The Service Provider undertakes that the fees specified by the Operator shall be displayed to the Service Provider’s Users and that, in addition thereto, only the convenience fee shall be charged to them.

48. A Charging Event shorter than 2 minutes and during which less than 0.5 kWh was delivered shall not be eligible for invoicing.

49. In the event of late payment, default interest pursuant to Section 6:155 of the Ptk. shall apply. The Service Provider may dispute an invoice, with reasons, within the payment period of the given invoice.

XII. TERM, AMENDMENT AND TERMINATION

50. The contract concluded on the basis of this GTC is concluded for an indefinite period of time.

51. The contract shall enter into force at the time of acceptance of the GTC on the Roaming Platform.

52. The Service Provider shall be entitled to amend the GTC unilaterally. The Service Provider shall publish the amendment on the Roaming Platform at least 30 days before it takes effect. If the Operator does not accept the amendment, it may terminate the contract with effect as of the date on which the amendment takes effect. Failing this – or upon renewed acceptance on the Roaming Platform – the amendment shall be deemed accepted. Individually negotiated terms may still be amended only by mutual written consent.

53. The Parties agree that either Party is entitled to terminate the contract concluded on the basis of this GTC with a 30 (thirty) day notice period by means of a unilateral written declaration.

54. Furthermore, either Party shall be entitled to terminate the contract with immediate effect if the other Party seriously or repeatedly breaches a material obligation arising from the contract and, despite a written notice to cure, fails to remedy its breach within 8 (eight) days. Circumstances giving rise to immediate termination shall include, but shall not be limited to:

a) either Party breaches its confidentiality obligations under this GTC,

b) either Party has provided false information or has withheld a material fact from the other Party, as a result of which the continuation of the contract has become impossible,

c) the Operator fails to comply with its data provision obligations under Chapter VI despite notice, or restricts such data provision,

d) the Operator repeatedly breaches its obligation under Clause 28 following written notice.

XIII. CONTACT

55. The Parties must notify the other Party in writing within 8 days of any changes in their data that are relevant to this GTC. In addition, the Operator shall keep the data registered on the Roaming Platform up to date.

56. The Parties may make any declarations in connection with this GTC exclusively in writing. The Parties shall accept as written form any declarations sent by confirmed e-mail, as well as declarations made through the logged messaging function of the Roaming Platform. A declaration sent by e-mail shall be deemed delivered on the business day following dispatch even if the addressee fails to confirm receipt, provided that it was sent to the address registered on the Roaming Platform and no non-delivery message was received.

57. On behalf of the Service Provider:

• Name: András Németh, telephone: +36 1 206 9540, e-mail: roaming@evanalytica.com
• Operations / fault reporting: roaming@evanalytica.com
• CDR and settlement: roaming@evanalytica.com

58. On behalf of the Operator: the general, operational (fault reporting), customer service and invoicing contact details registered by the Operator on the Roaming Platform.

59. The Parties shall communicate directly with each other at the above contact details for the purpose of the performance of the contract. The Parties consider correspondence by e-mail to be the primary form of communication. They shall mutually and promptly provide each other with the information, data and means necessary for performance. They shall immediately inform each other of any relevant circumstances affecting performance, but not later than 8 days thereafter.

XIV. CONFIDENTIAL INFORMATION

60. The Contracting Parties undertake to treat the contract concluded under this GTC, all other data and information obtained in connection with its performance, all other agreements or arrangements concluded between the Parties, as well as all information, documentation, data or know-how provided by either Party to the other, as confidential, and mutually agree to treat their existence and content as a business secret, regardless of whether the information in question was previously designated as confidential (hereinafter: “Confidential Information”).

61. The Contracting Parties undertake not to disclose the Confidential Information, even in part, or make it accessible to the public or to third parties, and shall take all reasonably expected measures to prevent its content from becoming known to the public or to third parties.

62. Neither Party shall be bound by the confidentiality obligation if the disclosure of the Confidential Information is based on a mandatory provision of law or a final and binding decision of a court, arbitral tribunal or authority. Furthermore, either Party is entitled to use the content of the contract as evidence in any judicial, arbitral or official proceeding, provided that the subject matter of such proceeding is a matter related to such Confidential Information.

63. The confidentiality obligation of the Contracting Parties shall extend to their executives, employees, subcontractors and any other contributors, and the Parties may only be released from the confidentiality obligation with the prior written consent of both Parties. The provisions on confidentiality shall remain in effect during the term of the contract and for a period of 5 years following its termination.

XV. DATA PROTECTION

64. The Service Provider declares that all data processing in connection with this GTC shall be carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and the applicable Hungarian data protection legislation. By accepting the GTC, the representative of the Operator – with regard to the Service Provider’s data processing information notice – acknowledges that, on the legal basis of the performance of the contract, the Service Provider (as data controller) may process the personal data provided for 8 years after the termination of the contract, and that such data may be disclosed to the data processors engaged by the Service Provider. The Operator acknowledges that, as a data subject, it has the right to request access to, rectification, erasure or restriction of processing of personal data concerning it, the right to object to processing and the right to data portability, as well as the right to lodge a complaint with the supervisory authority (National Authority for Data Protection and Freedom of Information, mailing address: 1363 Budapest, Pf.: 9., Hungary).

XVI. LIABILITY

65. The Parties shall be liable for damage caused by breach of contract pursuant to Section 6:142 of the Ptk. Save for liability for intentional breach and for breach causing damage to human life, bodily integrity or health, the Parties’ liability is limited to damage foreseeable at the time of the breach.

66. The Operator shall be liable for damage caused to a User’s vehicle as a result of a fault or unsafe condition of the charging equipment, and shall indemnify and hold the Service Provider harmless against any claims brought against it by the User in this respect.

67. The Operator shall be released from its performance obligation to the extent that the interruption of the service is attributable to a disturbance in the electricity grid or to a fault in the grid connection, provided that the Operator duly evidences the same. The burden of proving that the conditions for such release are met lies with the Operator.

XVII. MISCELLANEOUS AND FINAL PROVISIONS

68. The Contracting Parties shall mutually cooperate continuously throughout the term of the contract, in accordance with the principles of good faith and fair dealing. Accordingly, they shall inform each other in a timely manner not only of the performance of the provisions of this GTC but also of any significant matter that may affect performance.

69. In the event that performance on the part of either Party is rendered impossible by an unforeseeable and unavoidable external event (vis major), in particular natural disaster, war, permissions or authority actions beyond the control of the Parties or other similar events, the Party unable to render contractual performance shall inform the other Party immediately, or within the shortest time allowed by the circumstances.

70. Matters not regulated in this GTC and the interpretation of this GTC shall be governed by Hungarian law and by mandatorily applicable European Union rules. The Parties stipulate that the invalidity or unenforceability of any provision of this GTC shall not render the whole GTC invalid, as the Parties undertake to agree, in their mutual interest, on a new clause which is closest to the provision which has become invalid or unenforceable. The Parties shall settle any question arising or becoming contentious amicably and by direct negotiation. In the event that a dispute cannot be resolved in this way, they submit to the exclusive jurisdiction of the Central District Court of Buda (Budai Központi Kerületi Bíróság), Hungary.

71. By accepting the GTC, the Operator declares that it has read and understood the content of the GTC and accepts it as binding upon itself. This GTC is prepared in both Hungarian and English, and in the event of any discrepancy, the Hungarian version shall prevail.

09/01/2026.

EV.analytica Kft.